Do graduate schools care if letters are confidential or not? In general, graduate programs prefer confidential letters. Admissions officials say that it displays more confidence on the part of the applicant if letters are "confidential" (meaning you, the applicant cannot see the letter). The Letter Service is required to indicate on the letter if it is confidential or non-confidential.
Why should I use the Letter Service at the Career Center? If you are applying to more than three schools, or you think you want your letters held for other opportunities (like law school) in the future, you should plan to use the Letter Service. Your letter writers will write one letter and fill out one form, rather than filling out a different form for every application.